Consulting Services
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Stevens Consulting Group provides a range of consulting services that are designed to help Executives and Entrepreneurs raise the bar to dramatically accelerate revenues.
Objectives
- Align the organizations mission, vision and values with customer demographics and needs.
- Align the strategy of the organization with the daily tactical business.
- Create a customer service culture that helps retain clients longer producing less labor and more revenue.
- Create marketing avatars that help build brand recognition.
- Reduce the labor involved in acquiring new clients.
- Increase the productivity of the sales force.
- Sales and Service Representatives illustrate passion and conviction for the job.
- Develop a consistent business methodology that increases customer acquisition.
- Create selling standards to reduce labor intensity.
- Increase profitability of individual sales and service representatives.
Benefits
- Increased revenue as a result of a more effective selling team.
- "Competitor-Proof" your clients and build a lower cost of acquisition.
- Decrease labor intensity to improve conversion ratios.
- Decrease drastic gaps between best and average representatives.
- Selling professionals are spending over 90% of their daily time with direct buyers.
- Increased confidence providing sales closure efficiency.
- Gross revenues increase by an additional 20% above predicted forecast.
- With better performance the organization becomes a talent magnet for superlative sales people thereby increasing staff retention.
- Boost profitability by aligning strategies people, processes and systems.
- Build brand recognition that creates internal and external marketing avatars.
Our simple desire is to quickly improve your condition. We establish objectives, and metrics with distinct timetables and goals to gain the outcomes you desire. Coincidentally, all of our methodology is simply a redeployment of talent and resources so that little capital investment is required to make necessary changes. More importantly, everything we do is personalized per your issue. Nothing is standard and our work is retainer based to minimize your investment and maximize your return!
Examples of our work includes:
Staff Development
For Sybron Chemicals we designed educational programs in topics ranging from Communication skills to Supervision, to Performance and Evaluation to Presentation skills, utilizing cognitive and behavioral assessments, self-paced learning materials, and facilitator-led sessions. These programs have decreased union and non-union human resources issues and have led to a 30% decrease in firm wide workman's compensation claims.
Strategic Design and Organizational Foundation
For eMEd International we helped to design a new organizational structure, governance, to maximize services to members. This involved creating new areas of reporting and new lines of accountability to ensure immediate communication to the firm's most important asset- the member.
Strategic Implementation
For Compliance Services International we provided a new corporate strategy that redeployed resources for greater efficiencies. One of the results has been to allow the organization to maintain its entrepreneurial nature while implementing basic systems necessary to maintain quality during dramatic growth.
Customer Service
For Reliv International we designed a program that helped to develop greater emphasis on customer relationships. The program is used at the firm's corporate headquarters and has vastly decreased client attrition.
Organizational Development
For Sybron Chemical a division of Bayer we designed and implemented programs for its Professional and Leadership Development Program in the areas of Behavior and Professional Conduct. These programs have laid the foundation for managerial compliance and excellence.
Sales Optimization
At Quest Diagnostics we worked with management to develop a series of personal productivity courses. These regularly held workshops and focus groups assists to increase selling revenue and exceed monthly and annual sales quota. We also worked with the Marketing Department to assist in creating optimization in selling efficiencies.
Skill Based Workshops
For LMS Logistics we developed a personal sales training course for their newly hired sales staff. Results within the first year exceeded 300% of quota.
Accountability
For State Street Bank we redeveloped goals and accountability procedures to help in created new Human Resource policies, procedures and talent performance goals.
Customer Retention
For Turfline International we assisted in the communications and counseling programs required to ensure the successful integration of relationship and customer service. As a result of our recommendations and counseling the firm has seen record year-to-year growth of 30 percent!
Call Center Strategy
For Top Ten Hawaii we worked with the CEO and top management to assess and establish the appropriate management structure and staffing to meet projected customer needs. We implemented appropriate metrics to establish call times for sales performance. Once identified, we introduced team-building, individual skills-building and customer assessment devices to implement the design. We also assisted in the retention of talent and new employee acquisition.
Non-Profit Guidance
For American Red Cross we also developed methods to alleviate long hold times and protect client acquisition. We introduced a new process to achieve higher grants and sponsorships for this international non-profit.
Marketing Assistance
For Miami Lighthouse we assisted in created a unified marketing message to be communicated by management, staff and the board of directors. Working in a team environment we helped to update brand image and value proposition.
Fill out the contact form at http://www.drewstevensconsulting.com/contact or call 877-391-6821 now to gain immediate access to business results!
